Return & Refund Policy

DELIVERY & RATES

All orders are subject to payment authorization prior to processing. Only successfully authorized orders will be processed.
Orders are processed on business days only (Monday to Friday, excluding Public Holidays). Delivery usually takes 3 to 7 business days for West Malaysia and 10 to 14 business days for East Malaysia, subject to product availability, courier operations and circumstances beyond our reasonable control.
We may use different courier service providers depending on the delivery destination and operational requirements. The applicable courier service provider and tracking number will be provided in the order details once the order has been dispatched.
Standard delivery charges per order are as follows:

Klang Valley: RM8.50
Outside Klang Valley: RM12.00
East Malaysia: RM20.00

DELIVERY ADDRESS

Customers are responsible for providing an accurate and complete delivery address, telephone number and email address when placing an order. Skeyndor Malaysia shall not be responsible for any delay, failed delivery or additional delivery arrangements resulting from incorrect or incomplete information provided by the customer.

FAILED DELIVERY

If delivery cannot be completed at the delivery address provided, the appointed courier service provider may make a subsequent delivery attempt in accordance with its delivery procedures. If the parcel cannot be successfully delivered after the applicable delivery attempts, the parcel may be returned to Skeyndor Malaysia.

PROOF OF DELIVERY

The appointed courier service provider may require a signature or other form of acknowledgement from the recipient or an authorised person at the delivery address as proof of delivery.

Customers are advised to ensure that parcels are received by a trusted person at the delivery address.

Once proof of delivery has been recorded by the courier service provider, Skeyndor Malaysia shall not be responsible for any loss, theft or failure to locate the parcel after delivery has been completed.

ORDER

Skeyndor Malaysia will send you an order confirmation email once your payment has been successfully authorized and your order has been accepted. The confirmation email will contain your order details, including customer details, product description and delivery address.
Online promotions are applicable only to purchases made through the Skeyndor Malaysia Online Platform. Online promotions, discounts and gifts may differ from those offered through other sales channels.

REPORT ORDER PROBLEM

If you receive a package that appears to be open, damaged or tampered with upon delivery, please do not accept the package and notify the courier service provider immediately.
If you receive a product that is damaged upon delivery, please report the issue to Skeyndor Malaysia within two (2) days from the date of receipt. Please provide the order number, photos of the damaged product and parcel packaging for verification. Upon verification, Skeyndor Malaysia may arrange a replacement for the affected product.
If any item is missing from your order, please report the issue to Skeyndor Malaysia within two (2) days from the date of receipt. We will review the matter and assist accordingly.

OUT OF STOCK ITEMS

If any product in your order is unavailable, Skeyndor Malaysia will check the estimated replenishment date. If the product is expected to be available within one (1) month, we will inform you and provide you with the option to wait for the stock to arrive or cancel the order.
If you choose to wait, your order will be placed on hold until the product becomes available. Once the stock arrives, we will process and dispatch your order.
If the expected replenishment period exceeds one (1) month, or if you choose to cancel the order due to the product being unavailable, Skeyndor Malaysia will issue a full refund for the entire order without deducting any payment processing fee.
Back orders are not accepted.
For enquiries about products that are unavailable or not listed on the Skeyndor Malaysia Online Platform, please Contact Us.

RETURNS & EXCHANGES

Damaged or Defective Products

We do not accept returns or exchanges unless the product is damaged during delivery or has a suspected manufacturing defect.

Only purchases made through the Skeyndor Malaysia Online Platform are covered by this Policy.

Any damaged or defective product must be reported to Skeyndor Malaysia within two (2) days from the date of receipt. Please provide the order number, photos of the affected product and parcel packaging for verification.

For products with a suspected manufacturing defect, the affected product must be returned to Skeyndor Malaysia for inspection and verification before a replacement is provided.

For products damaged during delivery, Skeyndor Malaysia may waive the return requirement where the damage is clearly evident from the photos provided and the product is not reasonably suitable for return. Upon verification, a replacement may be provided without requiring the damaged product to be returned.

Processing of Returns & Replacements

For approved return requests, Skeyndor Malaysia will provide further instructions on the return process, where applicable. Any product required to be returned must be returned in accordance with the instructions provided by Skeyndor Malaysia.

For approved replacement requests, the replacement product will be arranged after the required verification or inspection has been completed.

Where a refund is approved under this Policy, the refund will be processed through the original payment method, subject to the applicable refund terms.

PRICING

We endeavor to ensure that all prices and product information displayed on the Skeyndor Malaysia Online Platform are accurate and up to date. However, errors may occur, and Skeyndor Malaysia reserves the right to correct any errors or inaccuracies without prior notice.

Prices displayed on the Skeyndor Malaysia Online Platform apply to online purchases only and may differ from prices offered through other sales channels.

CANCELLATION OF ORDER

Cancellation requests may be made by the customer before the order has been dispatched. Cancellation is subject to confirmation by Skeyndor Malaysia.
Where a cancellation is requested by the customer, any applicable payment processing fee incurred for the transaction will be deducted from the refund amount.
Once an order has been dispatched, the order cannot be cancelled.