Return & Refund Policy

ONLINE ORDERS & PURCHASES

Our official courier partner is GDEX. For information related to potential disruption or delay of delivery, you may refer to GDEX’s official website. We sincerely apologize for the inconvenience caused.

DELIVERY & RATES

All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed.
Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use GD Express as our standard delivery courier. Delivery usually takes between 3 to 7 business days for West Malaysia and 10 to 14 business days for East Malaysia.
Our standard delivery charges per order are as follows:

For Klang Valley, delivery charge is RM7.00.
For Outside Klang Valley, delivery charge is RM10.
For East Malaysia, shipping charge is RM15.00.

Orders are dispatched for delivery between 9.00am – 5.00pm from Monday to Friday.

We only deliver to addresses in Malaysia. We do not deliver to PO Box addresses or ship internationally.
We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner. Skeyndor is not responsible for any error that is input in the address or contact details by the customer resulting in failed delivery.

In the event that we fail to deliver to you at the delivery address provided by you, we will make a subsequent (2nd) attempt at the specified delivery address. You will receive a “Sorry Card” at the 2nd attempt and if GD Express does not receive any feedback from you, we regret to inform you that your package will be returned to Skeyndor Malaysia.

PROOF OF DELIVERY

Our courier service may request for a signature from the intended recipient of the items purchased. In circumstances where our courier service fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient’s address, and obtain a signature from the receptionist as a proof of delivery. We are not responsible for any situations whereby the parcel does to reach the recipient after the proof of delivery is received.

ORDER

Orders placed and received on business days (Monday to Friday, excluding public holidays) are processed on the next day in which they are received. Orders placed after 12.00AM would be considered as next day purchase for courier purposes. Orders placed and received at the end of the week (Friday, Saturday or Sunday) will be processed the next business day (Monday).
Skeyndor Malaysia will send you a confirmation email for your order after your payment is verified and authorized by the Bank and we have accepted your order. The confirmation email will contain your order details including customer details, product description and delivery address. If you do not receive the order confirmation email within 3 business days, please check your order summary in “My Account” or your email junk folder. Alternatively, you may also Contact Us.
Online promotions are only applicable for online purchases. Promotions and gifts may vary from in-store promotions.

REPORT ORDER PROBLEM

If you receive an open or a tampered package, please do not accept it.
If you find that the items you have ordered are damaged upon delivery, please report to Skeyndor Malaysia within 2 days from the date you receive the product with 4 images of the package for supporting evidence and receipt number. Any reimbursement is subject to our discretion.
If in the event that any product is missing from your order, please report to us within 2 days from the date you receive the product and we will attend to your report.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

OUT OF STOCK ITEMS

We strive to deliver your order within the delivery time stipulated. However please note that in the event any of the stocks are unavailable in a order, we will refund the entire order in full. We will inform you within 2-3 business days and we seek your kind understanding. We do not accept back orders.
If you have any questions on items that are not available online, please Contact Us.

RETURNS & EXCHANGES

Damaged in Transit

We apologize if your product has been damaged. Please Contact Us to arrange for a return of the product within five (5) days from the date you receive your order, subject to the following:

item must be purchased from the Website (www.skeyndor.com.my)
all returns and exchanges requests must be accompanied with a legible copy of the original sales receipt/invoice; and
items purchased as part of a set or a multi-item pack must be returned as a whole set.

Processing of Returns Requests

Please allow up to ninety (90) days for the processing of the refund which will be made via your credit card. Where applicable, all costs and/or expenses associated with the return of the products shall be solely borne by you.

Non-Exchange / Non-Returns

We reserve our right to not process any request for exchange or refund for products which:

have been stated as non-returnable or non-exchangeable;
were not purchased from our Website www.skeyndor.com.my
were purchased from any unauthorized retailers, websites or other unauthorized sources;
were purchases made outside of Malaysia; and/or
do not meet the requirements set out for “Online Purchases” above.
If you have any questions about our return and exchange policy, please Contact Us.

PRICING

Product prices listed on Skeyndor Malaysia website are subject to change without advanced notice.

CANCELLATION OF ORDER

We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.